Digital Account Coordinator
LocalEdge, A Hearst Media Services Company
I am responsible for verifying and processing all digital orders with pre- and post-sales support. This includes ensuring products are activated within standard time frame per company policies. I provide a superior level of customer care and continuous customer outreach and support, ensuring a high level of customer retention and additional product sales based on individual client needs. I continually monitor product performance to ensure overall client satisfaction.
Digital Customer Care Representative
LocalEdge, A Hearst Media Services Company
I served as end-to-end point of contact for customer base. Received and processed digital customer service inquiries and problems. This included records account activity, troubleshooting customer concerns, and coordinating selling efforts with other sales teams.
Assistant Manager
fye, A Trans World Entertainment Company
I assisted in training and hiring new associates and providing leadership for store selling team. Worked with store manager to maintain inventory, supervise store operations, monitor sales, achieve customer satisfaction, and control store expenses.
Bachelor of Business Administration
SUNY Potsdam
Vice President of Potsdam Future Business Leaders of America (FBLA) – 2007 to 2008
He always remains professional, diplomatic and calm under pressure while also being very approachable and always ready to help members of the community. This was particularly impressive with what at times could be a very hostile community. I would not hesitate to work with Dustin again in the future and would recommend him as an asset to any company.
He was a great co-worker and a friend. I would’t be where i am without his support.
He is ok.
